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Serving more than 5 million people across 6,000 square miles, Yorkshire Air Ambulance Service NHS Trust (YAS) handles around 800,000 urgent and emergency calls a year. THE CHALLENGE Yorkshire Ambulance Service NHS Trust (YAS) was facing an unprecedented demand on its services as the Grand Depart of the Tour De France was arriving in the…
thebigword and RBS work in collaboration to deliver service excellence to RBS customers. THE CHALLENGE Royal Bank of Scotland (RBS) were facing a period of change within the business which had the potential to disrupt their valuable relationship with their customers. RBS needed a method to protect this relationship; in particularly with their global customers.…
With personnel in projects and conflict zones across the world including Ukraine, Afghanistan and Iraq, the MOD required a linguistic services provider to deliver fast, high quality language support. THE CHALLENGE The UK Ministry of Defence needed a provider to deliver fast, high quality language support in a variety of training environments. They required adaptable,…
The US Army in Europe faced a major challenge to deliver scenario based training to armed forces stationed in southern Germany. THE CHALLENGE The US Army required over 1,200 civilian contractors to simulate the challenging environment their forces will face when deployed in theatre. The US Army needed these recruits to be multilingual to recreate…
thebigword delivers a bespoke workflow automation solution to the world’s most popular online gaming platform to streamline their localisation processes. THE CHALLENGE 888.com is the world’s most popular online gaming website offering online poker, casino-style games, and sports betting. With strategic goals for market expansion, 888.com is offered in 11 languages across 16 B2C brands…
Kingston has grown to be the world’s largest independent manufacturer of memory products. With global headquarters in Fountain Valley, California, Kingston employs more than 3,000 people worldwide. THE CHALLENGE As a global company, Kingston need to be able to: •Translate customer facing content quickly & accurately to meet new product and product update timelines •Understand…
thebigword provides multiple language services on behalf of HSBC’s Staff training and eLearning division. THE CHALLENGE Due to the strict confidentiality of financial documents within HSBC, the ability for staff to send and receive emails is restricted, which limits their ability to request and receive translated documents. HSBC needed a one stop shop translation service…
Honda has been one of the globes largest manufacturers for decades, with a highly diverse product base producing everything from engines to robotics they need a versatile language service partner. THE CHALLENGE Honda’s product line includes series of automated lawn mowing robots known as the “miimo”. These high ticket products are designed for a tech…
The Google brand is too valuable and prestigious to risk poor translation of Google product content or marketing material. Google required a quality assurance programme that would first, ensure top-notch linguistic quality, and second, would scale to support all Google products and services around the globe. THE CHALLENGE Google required faster delivery times with exceptional…
