About thebigword

thebigword makes the world a smaller place by supporting global trade, and helping people access services in their own languages.

As the world gets smaller, the need for language services grows. thebigword has the right solutions, expertise and people to deliver every single time.

Best in class

We provide the best translation, interpretation, localization and language technology solutions for businesses, the public sector and individuals – handling up to 50,000 worldwide assignments every day.

Global provider

We’re a truly global business with a ‘think global, act local’ approach – empowering our customers to communicate clearly with speakers of all languages.

Leading technology

To us, a first class service means meeting every client’s cost, quality and delivery expectations every time. We achieve this through innovative language technology, expert operational teams and a talented network of 15,000 linguists.

Our Values

We’re one of the top 16 Language Service providers globally and the largest Interpreting services provider in Europe. More importantly we are a conscientious employer with a great community.


As professionals we strive for excellence in all that we do.


Pioneers on AI language technology, we create trends and inspire the industry.


Through our ongoing investment in cutting edge thinking and AI technology, we create and deliver market ready solutions and value for our customers.


40 years of experience in delivering successful solutions for the world’s most demanding brands.


We believe in our people and support their growth, helping them to realize their full potential. We recognize them as our greatest source of opportunity.

Our board of directors

Josh Gould, CEO

Group CEO, Mr Gould oversees the Group’s operations across all markets, enjoying success in leading cross-functional teams to drive global growth and efficiency.

Mark Daley, Global Operations Officer

Mark is thebigword’s Chief Operating Officer with 5 years in the business. Mark is responsible for the design and delivery of the business’s global client experience strategy.

Clare Riches, Group Chief Commercial Officer

Clare has over 18 years’ experience in the language industry and leads all commercial pursuits within the Group. Clare is also responsible for our capture, proposal and pricing program.

Andy Lightowler, Group Chief Financial Officer

Andy is thebigword’s Group Finance Director. Having worked with the Company for 18 years, Andy is now responsible for the day to day financial management of the business.

Luis Sangiovanni, Group Chief Marketing Officer

Luis is responsible for driving and executing thebigword’s marketing strategy and alliance and strategic partnership programs. Luis has operated on both sides of the marketing fence during his career both in Central America and Europe.

Mark Rice, Group Chief Technical Officer

Mark leads thebigword’s technology team. Mark is passionate about driving innovation forward throughout the business with products designed for a new digital future.


Security & Compliance


Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-solutions available, with 256-bit encryption.

Microsoft Azure

For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network.

ISO Compliant

We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.


Many of our clients have made commitments to Green and Carbon Neutral pledges, a commitment we admire and have striven to help our clients attain. That is why thebigword is 100% carbon neutral, so our clients can be sure that we are doing our part as a supplier.

Get in touch

Please contact our Sales Team for any information regarding our services and to discuss how they can benefit you.

We monitor our inquiries inbox regularly and will respond to all requests as we are able to.

  1. Interpretation, translation and localization services to help you trade anytime, anywhere
  2. Agile technology at the touch of a button
  3. Timely solutions available 24/7/365
  4. Strong, long-term client partnerships
  5. Delivering the best services every time