Serving more than 5 million people across 6,000 square miles, Yorkshire Air Ambulance Service NHS Trust (YAS) handles around 800,000 urgent and emergency calls a year.
THE CHALLENGE
Yorkshire Ambulance Service NHS Trust (YAS) was facing an unprecedented demand on its services as the Grand Depart of the Tour De France was arriving in the region and a language provider was needed that could cope with the demand of millions of foreign visitors arriving for the weekend.
THE SOLUTION
With just three weeks before three million foreign visitors descended on Yorkshire, we trained staff and implemented a Telephone Interpreting service which is available 24 hours a day and connects emergency services staff to a linguist in more than 270 languages in under 30 seconds.
CASE STUDY HIGHLIGHTS
•Delivery and implementation of new interpretation service in three weeks.
•Expert training, guidance and support ahead of major event.
•Instant access to linguists as three million visitors arrive for the Tour de France.
•Development of new technology to drive efficiency and help save lives.
FEEDBACK
“We save lives by saving seconds and Telephone Interpreting is helping us do that. We needed someone who could deliver on a tough challenge and thebigword made that happen.” Spokesperson for Yorkshire Air Ambulance
