Overcome any language barrier in a matter of seconds
In some situations, we appreciate that geographical limitations and time constraints do not allow for onsite interpreting support, which is where telephone interpreting can be utilised as an efficient and affordable solution for effective multilingual communication.
Why Telephone Interpreting?
Technology to break down boarders and geographical limitations
With telephone interpreting, you can connect and collaborate within a matter of seconds, with no pre-booking or travel arrangement complications.
Sourcing face-to-face interpreters for emergencies, rural areas and rare languages can present logistical challenges, were telephone interpreting is a valuable solution.
Available 24/7 for emergencies and with the option to pre-book for scheduled appointments, telephone interpreting is an effective alternative to traditional interpreting appointments.
Communication at your fingertips with WordSynk
With our state-of-the-art WordSynk technology, we also have a powerful mobile application which enables instant access to interpreters on your phone whilst on-the-go.
With a simple single sign up and two click access process, including language identifier screens, you can connect to an interpreter within 30 seconds.
Manage all your interpreting needs within the comprehensive WordSynk platform. From face-to-face interpreting, through to video remote and telephone interpreting, our platform ensures that within minutes, you can book and be connected with a specialist interpreter for fit for your requirements
Our services
Immediate support
Often in emergency situations, time is of utmost criticality and a quick solution is paramount to the success of the situation or dialogue. With 24/7/365 support and advanced, highly-automated sourcing technology, we can ensure access to our network of linguists within a matter of seconds.
Our services
Automated technology
Utilising the latest, innovative WordSynk algorithms we are able to use machine learning and AI to provide the most efficient and effective matching service, providing you with an ideal linguist from our vast network, to suit all requirements.
Our services
Stringent recruitment process
The safety of our clients and a quality experience is our priority. For your peace of mind, every interpreter has passed a rigorous security process including an Enhanced DBS (Disclosure and Barring Service) check and builds a record of achievement with thebigword, demonstrating their experience and qualifications.
Our services
Extensive Linguist Network
The WordSynk Network application seamlessly interacts with our WordSynk Interpretation solution to enable linguists to provide immediate responses to new opportunities, availability and appointment tracking, whilst on-the-go, and ensures maximum efficiency for request turnaround.
Our services
Quick real-time data
As the work never stops, neither does our real-time dashboard, providing you with immediate access to reports on usage, bookings and requests. Our state-of-the-art WordSynk technology provides you with 24/7/365 access to the services and information you need, on demand.
Our services
Support in 250+ languages
Our network of linguists can support you in over 250 languages. We help to break down communication barriers and provide support for all major language pairs, including British Sign Language (BSL) for all your international communication needs.
Our services
Fully accredited service
We understand how important quality is and how vital an appropriately qualified interpreter can be to a job. We pride ourselves in our ISO9001 certified quality management process which drives our ongoing service improvements.
Unified Platform
Innovative quality assurance technology
WordSynk is thebigword Group’s unified platform for language-software solutions. Used by all of our clients from the world’s largest companies and brands, including well-known Silicon Valley tech companies, to the British and US Government Departments.
- Secured by Microsoft Azure cloud security
- Accessible from anywhere with internet connection
- Mobile apps to coordinate interpreters and service users
- Detailed management reporting
- Built in automation and AI powered services
Priority calling
Specially designed for Police forces, the justice sector, Healthcare and Emergency services, WordSynk prioritizes calls for emergency services. Entirely automated through WordSynk, reducing delays of human interaction, our TI Priority calling service will connect you to an interpreter in seconds.
Maximum Security
Secure, encrypted calling
Maximum reliability
99% call fulfillment
Mobile apps
Instant interpreter support
Our client and contractor mobile apps give instant access to interpreters in over 250 languages.
Contractor app
When designing WordSynk we developed accompanying mobile apps to give linguists and clients the power to control their schedules on the move. With our app installed, linguists can accept client bookings immediately, wherever they are.
- Real time booking schedule
- Timesheet Management
- Interactive Map
Client app
Our partnering client app allows clients to review their schedule, receive notifications reminding them of appointments, submit timesheets for validation and make Telephone Interpreting calls at the touch of a button.
- Secure, 256-bit encryption
- Instant Telephone Interpreting access
- Interpreter availability feature
Security and compliance
Security and Compliance
thebigword is 100% carbon neutral, making a pledge to match our client commitments to protecting our environment.
Security
Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-solutions available, with 256-bit encryption.
Microsoft Azure
For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network.
ISO Compliant
We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.
Compliance
For your peace of mind, every face-to-face interpreter has passed our rigorous recruitment and security process, including an Enhanced DBS (Disclosure and Barring Service) check. We’ll only ever provide appropriately-qualified linguists, whose skills have been thoroughly assessed at the recruitment stage. Employment is subject to a signed confidentiality agreement and a comprehensive code of conduct.
Our quality assurance processes are accredited up to the standard demanded by the ISO9001 for quality management, giving our clients peace of mind that the contractors we use are professional, safe and skilled.
Get in touch
Please contact our Sales Team for any information regarding our services and to discuss how they can benefit you. We monitor our enquiries inbox regularly and will respond to all requests as we are able to.
- Interpretation, translation and localization services to help you trade anytime, anywhere
- Agile technology at the touch of a button
- Timely solutions available 24/7/365
- Strong, long-term client partnerships
- Delivering the best services every time