Language should never be a barrier to entry for essential services like healthcare. Yet for millions of patients across the United States, limited English proficiency means facing obstacles that can lead to delayed diagnoses, increased stress, and poorer health outcomes.
thebigword is tackling one of healthcare’s most pressing challenges: language barriers. thebigword’s innovative interpreting platform, WordSynk Virtual, is changing that reality by providing instant, secure access to professional interpreters and empowering healthcare providers to deliver accessible care to every patient. The impact has been substantial. Since its rollout earlier this year, the platform has connected healthcare providers with certified interpreters in over 250 languages, including American Sign Language, and has supported more than 224,000 multilingual interactions – each one representing a moment where language was a bridge, not a barrier, to quality care.
Already trusted by more than 150 healthcare organizations and powered by 15,000 professional linguists, WordSynk Virtual is setting a new standard for inclusive care nationwide. By breaking down language barriers, thebigword is helping hospitals and clinics serve diverse communities with dignity and respect, reducing health disparities and strengthening trust in the healthcare system.
The platform’s accessibility is a key advantage. Available on any browser-enabled device, WordSynk Virtual offers real-time video and audio interpreting, making communication seamless for both patients and providers. With connection times under 25 seconds for Spanish, the most requested language, the platform has proven critical in emergency and urgent care situations where every second matters.
Josh Gould, CEO at thebigword said: “Behind every interpreting call is a human story; a child in distress, a worried parent, a patient facing a life-changing diagnosis. WordSynk Virtual exists to make those moments safer, calmer, and more compassionate. Our mission is simple, no one should ever feel alone in a healthcare setting because of the language they speak.”
WordSynk Virtual meets the highest standards of data protection, including HIPAA compliance, safeguarding confidential patient information with unrivaled security features. Additional capabilities such as three-way calling enable multiple parties to join sessions for coordinated care, while voice recognition enhances accessibility for all users. Even if a session is disconnected, the rejoin feature ensures continuity of care without disruption because every second matters when delivering safe, compassionate healthcare.
thebigword continues to innovate with solutions that promote equal access to healthcare, ensuring that language is never a barrier to receiving quality care
