Innovative quality solutions for language services
Total peace of mind for translation projects with full, independent audits by professional linguists to ensure your content measures up to company standards.
Our Linguistic Quality Services (LQS) provides a full, independent audit of all translations. It identifies areas for improvement and ensures your content measures up to company standards and style guidelines. The benefit is total peace of mind – knowing there is accuracy and precision across every aspect of your global communications.
What we do
Quality and quantity
At thebigword, we understand the intricacies of the language services industry and offer our tried and tested quality assurance methods to our clients.
Linguist quality review
Quality reviews of your translations by native speakers
Reviewer training
Create a full content training package for future reviewers and upskill existing ones
Metrics and data analysis
Detailed analysis of your data for efficiency and cost saving
Linguist compliance
Qualified and police checked linguists
Linguistic Testing Services
Linguistic quality review
Expert third party reviewers ensure your translations are first class. They look for house style and adherence and accurate use of glossary terms. These factors help us preserve your corporate tone of voice in new languages.
- Expert third party reviewers
- House style and adherence
- Accurate use of glossary terms
- Preserve your corporate tone of voice in new languages
Linguistic Testing Services
Reviewer training
We support your in-country reviewers by developing written guidelines and providing formal training courses. This helps to optimize the use of their time and ensures review cycles are highly effective.
- Developing written guidelines
- Formal training courses
- Highly effective review cycles
Linguistic Testing Services
Metrics and data analytics
We track the number, type and severity of errors to guide translators towards better quality in the future. We identify patterns so we can make permanent fixes. Analyzing this data to predict future volumes and create training course material.
- Track the number, type and severity of errors
- Identify patterns to make permanent fixes
- Analyze data to predict future volumes
- Create training course materials
Linguistic Testing Services
Linguist compliance
All of our linguists are passed through stringent testing during recruitment and regularly undergo quality assurance checks. We require at least an NRPSI for public sector linguists and all our translators are ATA Certified and hold up to date police checks.
- Linguists passed through stringent testing
- Quality assurance checks
- NRPSI for public sector linguists
- All our translator ATA certified
Our technology
Immediate access to all services
WordSynk is thebigword Group’s unique platform for delivering all language services in one place.
Used by clients from the world’s largest companies and brands, including well-known Silicon Valley tech companies, to British and US Government Departments.
- Translation and interpreting available in one platform
- Secured by Microsoft Azure cloud security
- Accessible from anywhere with internet connection
- Mobile apps to coordinate interpreters and service users
- Detailed management reporting
- Built in automation and AI powered services
Security
The most secure system on the market
Fast access to affordable and reliable language support services for global brands.
Security
Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-solutions available, with 256-bit encryption.
Microsoft Azure
For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network.
ISO Compliant
We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.
Compliance
Many of our clients have made commitments to Green and Carbon Neutral pledges, a commitment we admire and have striven to help our clients attain. That is why thebigword is 100% carbon neutral, so our clients can be sure that we are doing our part as a supplier.
