Predictive analytics

OUR SOLUTION

At thebigword, our predictive analytics business intelligence solution can assist you with making educated decisions.

We enable you to assess and analyze trends in capacity, quality and delivery in real-time.

We can partner with you to build an analytics solution that addresses your needs, publishing custom data into reports that ensure you can make calculated decisions utilizing factual data in real-time.

Our business intelligence specialists can support you to get the most out of the predictive analytics solutions, providing training, custom analysis and bespoke insight reports.

Predictive analytics

Resource capacity planning:

These analytics enable you to assess and address capacity issues across your operation, including:

1. Linguist Capacity Forecasting
2. Call Centre Volume Analysis
3. Translation Client Analysis for predicting word count and project volume
4. Business Critical Capacity
5. Call Centre Capacity Analysis

Predictive analytics

Language quality management:

We provide quality management analytics to support you in tracking performance and ensuring a timely, high quality delivery every time.

These include:

1. Linguist QA Tracking
2. Linguist Performance Monitoring
3. Delivery on time
4. Capacity management
5. Quality
6. Complaints and feedback

Predictive analytics

Interpreting solutions:

At thebigword we understand that there are a wide variety of variables to consider when looking at managing performance and availability. This can often become challenging, which is where our state-of-the-art solutions come in handy.

Our predictive analytics solutions can support you with demand prediction and forecasting analysis.

Our service includes:

1. Linguist Offer Forecast Model
2. Interactive High Speed Mapping Technologies within PowerBI
3. Root Cause Analysis of Interpretation Issues
4. Demand Prediction based on Telephone Interpreting
5. Real time TI analytics