Over the phone interpreting

Telephone interpreting is an efficient and affordable method of communicating with limited English speakers. It enables people to communicate across different languages in a matter of seconds, with no pre-booking or travel arrangement complications.

Customers often ask us why and when they should use a telephone interpreter instead of a face-to-face interpreter. Below is a list of example situations in which you might choose to use a telephone interpreter rather than call a face-to-face interpreter to your premises.


How Over The Phone Interpreting works

Client Calls Automated Phone Line

Input Client Access Code

Input Language Code


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Over the phone interpreting is ideal for:


  1. Emergency situations
  2. Unexpected events
  3. Preserving anonymity
  4. Brief conversations (<30 minutes)
  5. When geographical limitations make it impossible for an interpreter to attend in person

Who uses our services?

We provide thousands of interpreters, covering hundreds of languages. Specific industry experience means they’ll understand the conversational context and sector-related terminology. Our expertise covers these and many more areas:


  1. Central Government
  2. Financial sector
  3. Health sector
  1. Legal sector
  2. Local Government
  3. Police Forces
  1. Education sector
  2. Justice sector
  3. Charities sector
  1. Emergency services
  2. Social housing providers
  3. Contact centers

Why us?

thebigword has been providing high quality telephone interpreting for more than 20 years and has recently been ranked #1 for interpreting services across Europe and #4 worldwide. We understand the need for a robust, accessible and adaptable service – available 24 hours a day, all year round.


Integrity we take a transparent and fully accountable approach to meeting our clients’ expectations.


We are fully certified to ISO 9001:2015, which covers all aspects of our service delivery – from linguist recruitment & performance monitoring, to the processes that drive invoicing and customer feedback systems.


We deliver true value to clients through competitive pricing, high quality service and exceptional customer support. This is achieved through innovative cost-saving programs, cutting edge technology and the most experienced personnel in the industry.


Interpreter Management System (IMS Direct)

Finding you the right interpreter in minutes! IMS.Direct is a fast and convenient solution for all your translation needs.

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Contact us today

Why thebigword?

Transform your global communications with our world-class expertise, specialist project managers and advanced language technology.

  1. Interpretation, translation and localization services to help you trade anytime, anywhere
  2. Agile technology at the touch of a button
  3. Timely solutions available 24/7/365
  4. Strong, long-term client partnerships
  5. Delivering the best services every time