The opportunity to manage your face-to-face interpreting requirements independently is uniquely available through IMS.Direct. This technology, accessed via subscription, provides you with a specialist interpreter booking platform, from which you can manage your own in-house interpreting services.
IMS Direct is the only solution you need for comprehensive management and control of your face-to-face interpreting services.
Customize bookings with: appointment types, attributes, custom reference fields, preferred gender and other specific interpreter requirements. Tailor forms to cc/notify other contacts and/or allow proxy bookings. Create single or multiple bookings that remain grouped.
Protect your clients with secure authenticated access that can be audited within the system. Configure feature and data access and define roles that work for different clients/contacts. Allow clients to self-manage their contacts through system admin roles.
Quickly view or edit bookings, using search criteria to narrow down and rapidly locate bookings..
View upcoming bookings and communicate with clients via the online messaging feature. Generate access codes and one-time passcodes for scheduled telephone interpreting bookings.
Minimize delays and interpreter travel costs by sourcing the best-placed linguist with the appropriate skills. Configure your own criteria for the perfect match
Our specially-created mobile app helps linguists to efficiently manage their booking schedules on the go. Providing up-to- date booking details, and location maps, help them to respond quickly and effectively every time.
Generate instant timesheets that are automatically emailed to interpreters, clients and internal operations teams.
Export booking and finance reports in real time. For added efficiency, use our search feature to filter criteria.
Transform your global communications with our world-class expertise, specialist project managers and advanced language technology.
Link Up House, Ring Road
+44 (0) 870 748 8000
41 Corsham St
+44 (0) 870 748 8000
thebigword Group is proud to be ranked as the top interpretation company in Europe, and number 4 worldwide.
The 2019 rankings have been compiled by Nimdzi, an international language-industry research agency looking into the global interpreting market.Find Out More