The number one public sector language service provider
thebigword Group is the largest interpreting service provider in Europe specializing in managing the highly demanding requirements of regulated sectors
What we do
Serving the public sector
Over 40 years of service to the public sector has made us the perfect language partner for local and national governments.
Telephone and Video Remote
Instant, encrypted access to Interpreters over the phone or video link
Face to Face
Professional, reliable service for complex and sensitive situations
Transcription
Accurate mono or multilingual audio to written transcription
Translation
Scalable, flexible translation solutions for any situation
Manage Expenses
Control your costs
We understand that for many of our clients, it is not so much about what you can do, but what you can afford. Telephone Interpreting & Remote Face-to-Face Interpreting provide cost effective alternatives to traditional Interpreting and with a priority-calling structure for Emergency Services, our TI service provides access for critical uses in seconds.
- Management information analysis
- Innovative services
- Automation
Written Services
Instant, encrypted access to Interpreters over the phone or video link. Accurate mono or multilingual audio to written transcription. Scalable, flexible translation solutions for any situation.
Translation
Scalable, flexible translation solutions for any situation
Transcription
Accurate mono or multilingual audio to written transcription
Services for Government
Court Interpreters
thebigword manages the largest Court Interpretation contract in Europe , supporting over 24,000 venues. Our proven AI powered language technology, WordSynk, and network of qualified linguists can hit the ground running to meet almost any challenge.
- Security cleared interpreters
- Qualified, Quality-Assured Interpreters
Services for Government
Healthcare Language Support
We’re a trusted provider to the world’s largest healthcare organizations. Our Telephone Interpreting services can be set with priority calling for emergency services, allowing language support within seconds, or simply used when a schedule or budget is too demanding to allow for arranging traditional interpreter support.
- Professional Interpreter Support
- Affordable, reliable and accessible
Services for Government
Transcription
As a major supplier to justice departments at local and national level, we are well prepared to handle demanding transcription requests associated with legal proceedings and prison security assurance.
- Court Depositions
- Quality Assurance
- Prisoner Correspondence
Services for Government
Regulatory Compliance
Our bespoke quality assurance processes are the most stringent in the industry, allowing for longer turnaround times. We are able to run several stages of multi and monolingual review and amend, engaging 3rd party independent reviewers to pass peace of mind along to our clients.
- ISO9001 – Quality Management Systems
- ISO27001 – Information Security
- CIS Benchmark
Services for Government
Police Interpreters
We work with police procurement frameworks and through our experience have developed additional services that are specific for police forces.
- Priority Calling for Emergency Services
- Dedicated Police Interpreters & Support Team
Services for Government
Access to Services
Access to public services has never been in higher demand and the language demands on our governments also. A professional partner with experience providing to governments is essential, without the time or luxury for failures in service we understand the pressure on our public sector clients and why they need a supplier who can hit the ground running, bringing new innovations into the service.
- Client & Interpreter Mobile Apps
- Instantly accessible services
- On-demand or pre-booked
- Reliable Cloud Storage
Unified Platform
Innovative quality assurance
technology
WordSynk is thebigword Group’s unified platform for language-software solutions. Used by all of our clients from the world’s largest companies and brands, including well-known Silicon Valley tech companies, to the British and US Government Departments.
- Secured by Microsoft Azure cloud security
- Accessible from anywhere with internet connection
- Mobile apps to coordinate interpreters and service users
- Detailed management reporting
- Built in automation and AI powered services
Serving businesses globally
Over 40 years of service to the Industry has made us the perfect language partner for local and national governments.
15000
Professional Linguists
1b
Words translated annually
1m
Minutes Telephone Interpreting a month
15
Procurement frameworks
Security
Security for Government
Fast access to affordable and reliable language support services for government
Security
Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-solutions available, with 256-bit encryption.
Microsoft Azure
For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network.
ISO Compliant
We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.
Compliance
Many of our clients have made commitments to Green and Carbon Neutral pledges, a commitment we admire and have striven to help our clients attain. That is why thebigword is 100% carbon neutral, so our clients can be sure that we are doing our part as a supplier.
Get in touch
Please contact our Sales Team for any information regarding our services and to discuss how they can benefit you. We monitor our inquiries inbox regularly and will respond to all requests as we are able to.
- Interpretation, translation and localization services to help you trade anytime, anywhere
- Agile technology at the touch of a button
- Timely solutions available 24/7/365
- Strong, long-term client partnerships
- Delivering the best services every time