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Professional, quality-assured support services for businesses

We offer a suite of managed services for our enterprise clients, ranging from data analytics to staffing solutions.

Drawing on our experience with urgent high-volume recruitment, strategic data analysis, e-Learning and traditional course creation, we aim to help our clients grow and achieve their goals. Taking them to new and exciting markets by supporting their business every step.

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What we do

Our suite of managed services

We offer a suite of managed services for our enterprise clients based on our experience with strategic data analysis, course creation and more.

e-Learning Course Creation

Fully accredited course creation by qualified authors

Course Delivery

In-classroom traditional or remote online learning

Predictive Analytics

Detailed management reporting and requirement building

Global Staffing Solutions

Outsourced staffing solutions for Governments and businesses

Managed Services

Analysis

We complete an assessment to establish your training needs of the business and collaborate in an initial research and discovery meeting, to ensure our proposed solution is aligned with your objectives and overall message.

  1. Establish your training needs
  2. Collaborate in an initial research
  3. Ensure our solution is aligned with your objectives

Managed Services

Design

We design and develop a course outline, before a review and feedback stage to ensure collaboration at each stage of the process. Ahead of development, you will receive a full storyboard reflecting the content, timeline and style of the training material.

  1. Design and develop a course outline
  2. Review and feedback stage to ensure collaboration
  3. Full storyboard reflecting content
  4. Timeline and style of the training material

Managed Services

Development

During the development stage, we will produce the learning tools, whether that is utilizing static infographics, interactive videos, animations and voice-over content. You will have a Project Manager on hand to guide you through the process and provide regular updates and reviews at each stage.

  1. Produce learning tools
  2. Utilizing static infographics
  3. Interactive videos, animations and voice-over content
  4. Project Manager to guide you through

Managed Services

Implementation

Once the training material is signed off, we will work with you to establish the enrollment process for your audience, with the delivery either in-person, online or in a blended capacity.

  1. Establish enrolment process
  2. Delivery for in-person, online or blended capacity

Managed Services

Evaluation

Working in partnership with you and your team, we will produce a report with an analysis of results, completion and training interaction to ensure your objectives are met and your audience fully engage with the material provided.

  1. Analysis of results
  2. Completion and training interaction
  3. Ensure your audience fully engage with the material

Data and Insights

Predictive analytics

At thebigword, we understand that data and insight are valuable parts of the decision-making process. It is important to ensure that you know your supply-chain is in place to support in any of your possible ‘what if’ scenarios.

  1. We enable you to assess and analyze trends in capacity, quality and delivery in real-time.
  2. We can partner with you to build an analytics solution that addresses your needs, publishing custom data into reports that ensure you can make calculated decisions utilizing factual data in real-time.
  3. Our business intelligence specialists can support you to get the most out of the predictive analytics solutions, providing training, custom analysis and bespoke insight reports.

What we do

Managing performance and ability through smart solutions

At thebigword, we understand there are a wide variety of variables to consider when looking at managing performance and availability. This can often become challenging, which is where our state-of-the-art solutions come in handy.

Resource capacity planning

These analytics enable you to assess and address capacity issues across your operation. These include:

  1. Linguist capacity
  2. Call center volume analysis
  3. Translation client analysis for predicting word count and project volume
  4. Business critical capacity
  5. Call center capacity analysis

Language quality management

We provide quality management analytics to support you in tracking performance and ensuring a timely, high quality delivery every time. These include:

  1. Linguist QA tracking
  2. Linguist performance monitoring
  3. Delivery on time
  4. Capacity management
  5. Quality
  6. Complaints and feedback

Interpreting Solutions

Our predictive analytics solutions can support you with demand prediction and forecasting analysis. These include:

  1. Linguist offer forecast model
  2. Interactive high speed mapping technologies within PowerBI
  3. Root cause analysis of interpretation issues
  4. Demand prediction based on Telephone Interpreting
  5. Real time Telephone Interpreting analytics

Quality service, every time

Quality Assurance

We are proud of our track record and have proven processes capable of supporting world class quality in language services. We hold several ISO certificates ensuring the quality of our customer services and security of our technology tools.

To ensure the quality of our people, we are active members of key industry influencers and strive to provide our linguists with every opportunity to upskill themselves and in turn, improve the health of our industry.

Our statistics

Over 40 years of service has made us the perfect language partner for global brands.

80/100

Supplier to 80 of the top
100 companies

100+

New market campaigns

1000+

Websites localized per annum

99%

On time delivery rate

Security

The most secure system on the market

Fast access to affordable and reliable language support services for global brands.

Security

Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-solutions available, with 256-bit encryption.

Microsoft Azure

For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network.

ISO Compliant

We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.

Compliance

Many of our clients have made commitments to Green and Carbon Neutral pledges, a commitment we admire and have striven to help our clients attain. That is why thebigword is 100% carbon neutral, so our clients can be sure that we are doing our part as a supplier.

888.com

thebigword built a custom workflow solution for 888.com to handle high volume translation with daily handoffs in up to 15 different languages

Vecoplan

It is impossible to fault the level of service and quality of solution

provided by thebigword project managers at both their Leeds and Düsseldorf offices. thebigword offers a highly automated, complete solution for professional translation. As a business, it is also very good at adhering to deadlines.

HSBC

thebigword has played a vital role in speeding up our translation process without compromising security.

Huawei

It’s impossible to fault the level of service and quality of solution provided by thebigword. They offer a highly automated, complete solution for professional translation and always deliver on time.